Consumer Affairs Agency flags June hotel fire involving recalled Anker battery
Japan’s Consumer Affairs Agency (CAA) announced on September 4 that a fire incident in a Nagano Prefecture lodging facility on June 11, 2026, involved a mobile battery currently under recall by Anker Japan. According to the CAA, the device—model A1263—was being charged when an unusual noise was noticed. Upon inspection, a fire had already ignited, burning the product and surrounding items. The cause is under investigation, and any link between the incident and the recall’s underlying reasons has not yet been determined.
What happened in Nagano
The incident, which occurred at a commercial accommodation, underscores the importance of acting on recall notices promptly, especially for devices that generate heat or store energy. No further details on injuries or total damages were disclosed in the CAA’s notice. Authorities emphasized that the recall for the affected model is ongoing and urged consumers to follow official guidance immediately.
What products are affected
Anker Japan is conducting a recall (collection and replacement) for the model that burned—A1263. The recall scope includes, for example, the Anker PowerCore 10000 sold between December 25, 2022 and October 21, 2025. Consumers should verify their product details against Anker’s official support page and recall notices. Because recall programs can include multiple batches or names, users are advised to confirm the exact model number and eligibility directly through the official channels listed below.
What you should do now
If you have not yet responded to Anker’s recall, stop using the product immediately. Then contact Anker Japan for collection or exchange via the dedicated support lines: phone (9:00–17:00 Japan time) 0120-775-171, or the 24-hour web portal at http://ankerjapan.com/pages/202510-support. Follow the instructions to check your model number and eligibility, arrange a safe return, and receive a replacement where applicable. For anyone unsure whether their device is covered, Anker’s support page provides step-by-step verification.
Safety tips for residents, travelers, and accommodation providers
Power banks are convenient but deserve careful handling. When charging, place devices on a hard, non-flammable surface, keep them away from bedding or paper, and avoid covering them. Do not leave batteries charging unattended overnight, and discontinue use if you notice heat, swelling, odor, or unusual sounds. Lodging operators in Japan generally maintain strong safety procedures; guests who spot unusual device behavior should notify staff immediately so they can respond quickly and safely.
Why Japan’s response matters
Japan maintains a robust consumer protection framework, with the CAA working closely with manufacturers to publicize recalls and prevent repeat incidents. This transparent, safety-first approach supports both residents and the millions of international visitors who rely on portable devices while traveling. By acting quickly—stopping use, checking eligibility, and arranging a recall—consumers help minimize risk while benefiting from Japan’s efficient recall processes and customer support. For foreign residents and tourists alike, this case is a reminder to register devices, keep purchase records handy, and monitor official channels for recall updates.
Key contacts
- Anker Japan Recall Support (phone, 9:00–17:00): 0120-775-171
- Anker Japan Recall Support (web, 24 hours): http://ankerjapan.com/pages/202510-support
Japan’s swift disclosure of the Nagano incident and continued recall coordination aim to keep consumers safe while preserving confidence in everyday tech. If you own an A1263 or think your PowerCore 10000 falls within the specified sales period, take action today.
